Trusted By
Running a business in Singapore can consume your life. Every minute spent on routine tasks is a moment stolen from your happiness — missed soccer games, date nights, and moments with loved ones
Stop Wearing All the Hats:
Reclaim Your Life and Your Time
Every day, you face…
Endless operational demands that eclipse your innovative spirit
Administrative burdens which leave little room for personal joy
Compliance hurdles and paperwork mountains that steal precious time
As a passionate founder, you dreamed of creating something extraordinary. But somewhere along the way, the daily grind began to overshadow that vision.
Imagine if you could…
Focus on growing your business without sacrificing your well-being
Pursue your entrepreneurial passion while nurturing personal relationships
Find time for the moments that truly matter—in work and in life
You started this journey to make a difference and find fulfillment. But are you truly happy? It’s time to rediscover the joy and reclaim your freedom.
Your Operations Handled,
Your Focus Restored
Introducing Managed Business Operations
A simple, subscription-based service that takes care of your essential business operations—so you don’t have to. A plug-and-play service to handle your day-to-day operations, letting you focus on developing your product and growing your business.
Remember that spark of excitement when you first started your business? That feeling of limitless potential of creating something meaningful?
It’s time to reignite that flame.
With operational burdens lifted, you’re free to
Innovate and grow your business with a clear, focused mind
Lead with renewed passion and creativity
Build deeper connections with your team and customers
Rediscover the joy that inspired you to start this journey
Imagine waking up every day with a smile, knowing you’re free to pursue what truly matters.
Simplify. Streamline. Succeed.
Your Operations Optimized
All-in-One Operations Management
Integrated Operations Management: Consolidate all your operational needs, from process design to daily management, under one expert roof.
Expertise On Demand
Access experienced professionals in business management without the overhead.
Flexible and Scalable Solutions
No Long-Term Contracts: Enjoy the flexibility to change services as your business grows or needs change.
Compliance Made Easy
Easy Compliance: We handle the complexities of regulations for you, keeping your business safe and compliant.
Single Point of Contact Concierge
One Contact for Everything: A dedicated manager makes everything easier, coordinating all services for you
Proactive Risk Management
Stay ahead of potential issues with our proactive monitoring and strategic risk assessments, safeguarding your operations from disruptions.
Experience the Smarter Way
We Make It Possible
Save Time
Spend your days where it counts—innovating, strategizing, and leading your team to success.
Reduce Costs
Eliminate the costs of hiring, training, and retaining in-house operational staff.
Stay Compliant
Navigate the ever-changing business landscape with confidence.
Scale Easily
Expand your operations seamlessly with scalable solutions that support your pace and your goals.
Peace of Mind
Sleep well knowing your operations are being managed by experts.
No more feeling torn between success and personal fulfillment. No more sacrificing joy for responsibility. Just pure, uncompromised happiness. Your journey to a more fulfilling entrepreneurial life begins here.
Simple
Plans and Pricing
Starter
Free
30 Minutes / Day
Choose any 1 function
- Unlimited activities
- Unlimited transactions
- Unlimited revenue/expenses
- Basic Addons
- Advanced Services Addons
- Dedicated Service Delivery Manager
- Priority Phone Support
- On-Site Addons
- 24/7/365 Support Addons
Premium
Access to all 8 functions
- Unlimited activities
- Unlimited transactions
- Unlimited revenue/expenses
- Basic Addons
- Advanced Services Addons
- Dedicated Service Delivery Manager
- Priority Phone Support
- 24/7/365 Support Addons
- On-Site Addons
Enterprise
$ Talk to us
Everything in Premium plus customise from our advance services
- Fractional CxO
- Fundraising Support
- M&A Support
- Consulting Support
- Digital Transformation
- Business Process Engineering
- Industry Specific Functions
- Regional / Global Teams
- 24/7/365 Support
All Your Business Needs in One Place
What’s Included
Finance and Accounting
- Billing and Collections
- Payables Processing
- Payroll Administration
- Expense Management
- Banking Operations
- Cash Flow Monitoring
- Financial Reporting
Governance and Compliance
- Compliance Monitoring
- Board Meeting Support
- Corppass Management
- Bank Administration
- Billing and Collections
- Policy Implementation
Human Resource
- Recruitment
- Employee Onboarding
- Leave and Attendance
- Workpass Management
- Benefits Administration
- Employee Relations
Operations
- Vendor Management
- Office Management
- Contracts and Documents
- Research and Data
- Events and Travel
IT and Digital
- IT Helpdesk Support
- User Account Management
- Website Administration
- Software License Tracking
- Data Backup Management
Marketing
- Social Media Posts
- Email Newsletter Execution
- Marketing Collateral
- Event and Webinars
- Lead List Management
Sales
- Quote Generation
- Order Management
- CRM Management
- Sales Support
- Sales Reporting
Customer Service
- Customer List Management
- Inquiry Management
- Issue Resolution Process
- Support Ticket Handling
- Customer Communications
Getting Started is Easy
Simplified Steps to Success
Connect with Us
Tell us about your startup and your operational needs.
Customized Plan
We craft a solution tailored to your business.
Seamless Onboarding
Begin leveraging our services with minimal disruption.
Ongoing Support
We handle your operations while you drive your startup forward.
See Why Our Customers Love Us
Success Stories and Real Results
The Smart Choice for
Startup Operations
Seamless Integration
Enhance your existing workflows with our services that plug in effortlessly, minimizing disruption and maximizing efficiency.
Transparent Pricing
Clear and straightforward pricing ensures you can budget with confidence, with no hidden fees or surprises.
Proactive Support
We anticipate challenges and evolve our services to keep you ahead, turning your strategic ambitions into operational realities.
Local Expertise
Navigate Singapore’s business landscape effortlessly with our in-depth local knowledge.
Ready to Simplify Your Operations?
Don’t let operational tasks slow you down.
Let us handle them for you.
Frequently Asked Questions
How do I sign up for a plan?
We offer multiple plans to suit different needs. Here’s how you can sign up for each:
- Starter Plan: You can visit our website and click on the “Sign Up” button. Select the Starter Plan and choose your preferred function to get started immediately. Alternatively, to get started on our free Starter plan right away, click here
- Premium Plan: Head to our website and click “Sign Up”. Choose the Premium Plan and follow the prompts to customize your package based on your requirements. Alternatively, you can click here to get stared.
- Enterprise Plan: For our tailored Enterprise solutions, we recommend scheduling a discovery call with our team. This allows us to understand your specific needs and design a custom package. Click on “Schedule a Call” on our Enterprise page to book your consultation. Alternatively, click here to schedule the call.
For all plans, if you need assistance during the sign-up process, our support team is available via live chat on the website or by email at hello@blueboxglobal.com OR call our hotline at +65.6970.6990.
What is the onboarding process like?
Our onboarding process is designed to ensure a smooth transition and quick time-to-value for your business. Here’s what you can expect:
- Welcome and Account Setup
- Receive a welcome email with login credentials
- Access our client portal to complete initial account setup
- Needs Assessment
- Virtual meeting with your dedicated Customer Success Manager
- In-depth discussion of your business goals and requirements
- Identify key performance indicators (KPIs) and success metrics
- Workflow Mapping
- Collaborate on mapping your specific workflows
- Configure approval processes and automation rules
- Set up integration with your existing tools (if applicable)
- Team Onboarding
- Introduction to your Service Delivery team
- Define roles, responsibilities, and points of contact
- Establish communication protocols and preferred channels
- Platform Training
- Comprehensive training sessions for your team
- Hands-on guidance on platform features and best practices
- Access to our knowledge base and video tutorials
- Service Level Agreement (SLA) Review
- Walk through our service level agreement
- Clarify performance metrics, response times, and escalation procedures
- Address any questions or concerns
- Kick-Off and Go-Live
- Final kick-off meeting to ensure all elements are in place
- Confirm readiness and address any last-minute queries
- Official start of service delivery
- 30-Day Check-In
- Scheduled follow-up to review initial performance
- Gather feedback and make any necessary adjustments
- Plan for ongoing optimization and scaling
Throughout the process, you’ll have access to our support team and a rich library of resources to ensure your success. Our goal is to have you fully onboarded and seeing value within two weeks of signing up.
How quickly can services start after signing up?
Starter and Premium Plans: Typically we can turn on the service within 3-5 business days after signing the agreement.
Enterprise Plan: Timeframe is agreed upon during the consultation phase, depending on customization requirements.
Can I customize the services I receive?
Yes, all our plans offer varying degree of customization:
- Starter Plan: Choose one function that best suits your immediate needs.
- Premium Plan: Access all functions and allocate your FTE hours as needed across different services.
- Enterprise Plan: Fully customizable services and teams to match your specific requirements.
How do I know which plan is right for my business?
Consider factors such as:
- Scope of Services Needed: Do you need support in one area or multiple areas?
- Volume of Work: How many hours of support do you require daily?
- Growth Plans: Are you expecting to scale your operations soon?
Our team can assist you in assessing your needs and recommending the most suitable plan. Please contact us for a consultation.
Is the Starter Plan really free? Are there any hidden costs?
Yes, our Starter Plan is genuinely free, with no hidden costs or surprises. Here’s what you need to know:
- 100% Free: The Starter Plan is completely free of charge. We don’t require a credit card to sign up, and there are no fees associated with using the plan.
- No Time Limit: This is not a trial or a limited-time offer. You can use the Starter Plan for as long as you need, without any pressure to upgrade.
- Transparent Offering: The plan includes up to 30 minutes of service per day for one business function of your choice, along with email and chat support. These services are provided at no cost to you.
- No Automatic Upgrades: We will never automatically upgrade you to a paid plan. Any decision to upgrade will be entirely your choice.
- Clear Boundaries: While the Starter Plan is comprehensive within its scope, it does have limitations. We’re upfront about what’s included and what’s not to avoid any misunderstandings.
- Upgrade Options: If you find you need more services, we offer paid plans with additional features and support. However, these are completely optional, and we’ll never pressure you to upgrade.
- No Hidden Obligations: There are no long-term commitments or obligations associated with using the free plan. You’re free to discontinue the service at any time without any penalties.
We offer this free plan because we believe in the value of our services and want to give businesses, especially startups and small enterprises, the opportunity to experience professional support without financial risk. It’s our way of building trust and demonstrating our commitment to your success.
How does the free Starter Plan work?
The Starter Plan allows you to choose one (1) function from our range of services. You’ll receive up to 30 minutes of service per day for that function, along with support via email and chat. This is a great risk-free way to get started and experience our service.
Why do you offer a free plan?
We offer a free Starter Plan for several reasons:
- Try before you buy: We want to give potential clients the opportunity to experience our service firsthand, without any financial risk. By offering a free plan, you can see the quality of our work and how we can support your business before committing to a paid plan.
- Flexibility for small businesses: We understand that many small businesses and startups have limited resources. The free plan allows these businesses to access professional support for a critical function, helping them streamline operations and focus on growth.
- Building trust and long-term relationships: Our goal is to build long-lasting relationships with our clients. By providing value through our free plan, we aim to establish trust and demonstrate our commitment to your success. As your business grows and your needs evolve, we’ll be there to support you every step of the way.
- Demonstrating our expertise: The free plan allows us to showcase our skills and expertise in a specific business function. By delivering high-quality service and support, we can demonstrate the value we bring to your organization, even on a limited scale.
We believe that our free Starter Plan is a win-win for both our clients and our company. It gives you the opportunity to experience our service risk-free, while allowing us to build strong, lasting relationships with businesses like yours. Our ultimate goal is to help you succeed, and the free plan is just the first step in that journey.
Is the free Starter Plan only available for a limited time?
No, our Starter Plan is not a temporary offer or a limited-time trial. It’s a forever-free plan that you can use for as long as you need. We believe in providing ongoing value to small businesses and startups, allowing you to experience the benefits of our services without time pressure.Key points about our forever-free Starter Plan:
- No time limit: Use the plan indefinitely without worrying about an expiration date.
- Always free: There are no hidden charges or automatic upgrades to paid plans.
- Flexible transition: When your business needs grow, you can easily upgrade to our paid plans at any time.
- No credit card required: Sign up without providing payment information.
We offer this plan because we’re committed to supporting businesses at all stages of growth. It’s our way of building long-term relationships and demonstrating the value of our services. Whether you’re just starting out or looking to streamline a specific business function, our Starter Plan is here to help you succeed, now and in the future.
What’s Included?
Our BMaaS product covers routine, day-to-day operational tasks across various business functions. We handle the execution of regular activities that keep your business running smoothly.
This typically includes:
- Finance and Accounting Operations: Billing and collections, accounts receivable and payable management, payroll administration, expense management, and financial reporting.
- Governance and Compliance Support: Routine compliance monitoring, board meeting support, and preparation of non-complex resolutions.
- Human Resource Management: Recruitment, employee onboarding and offboarding, leave and attendance tracking, benefits administration, and HR policy management.
- Operations Management: Vendor and supplier management, procurement and logistics, inventory management, and contract administration.
- Business Process Management: Workflow design, process monitoring, and project management assistance.
- IT and Digital Management: Basic IT support, software and license management, and data security management.
- Marketing Support: Social media management, email campaign management, and content creation.
- Sales and Customer Service: CRM administration, sales support, and customer service.
What’s Not Included?
High-level strategic planning, advisory services, or complex specialized tasks are not part of this product. These typically require expert knowledge or decision-making authority such as:
- Strategic and Advisory Services: Business strategy development, market research, financial advisory services, and executive leadership roles.
- Legal and Compliance Services: Legal advice and representation, regulatory compliance advisory, intellectual property services, and data protection officer services.
- Taxation and Audit Services: Tax advisory and planning, tax representation, audit and assurance, and financial auditing.
- Specialized Financial Services: Financial modeling and valuation, treasury management, and investment and financial planning.
- Corporate Secretarial Services: Incorporation of legal entities, provision of company secretary services, and complex corporate changes.
- High-Level Decision-Making and Governance: Board membership, strategic partnerships, and dispute resolution.
If you need support with any of these complex business activities, contact your account manager to discuss your specific needs. In some cases, we may be able to offer additional support as a separate engagement
Why are these activities excluded from standard services?
Services are excluded based on the following principles:
- Professional Expertise Required: Many excluded services require specialized knowledge, professional qualifications, or licenses (e.g., legal counsel, certified public accountants).
- Strategic Importance: Tasks involving strategic decision-making or high-level advisory services are integral to your company’s direction and should be managed internally or with specialized consultants.
- Regulatory Compliance: Certain activities involve complex regulatory requirements and are best handled by professionals who specialize in those areas to ensure full compliance.
- Conflict of Interest: Providing certain services could create conflicts of interest or compromise our ability to deliver unbiased operational support.
Can you give me illustrative examples of inclusions and exclusions by function?
Let’s break this down by function:
Finance and Accounting
- Included: Processing invoices, managing payroll, tracking expenses
- Not Included: Financial strategy, tax preparation, audit services
Governance and Compliance
- Included: Routine compliance checks, preparing basic documentation
- Not Included: Legal advice, complex regulatory filings, acting as company secretary
Human Resources
- Included: Posting job ads, onboarding support, leave management
- Not Included: HR strategy development, executive recruitment, labor negotiations
Operations Management
- Included: Vendor relationship management, inventory tracking, office administration
- Not Included: Supply chain strategy, complex contract negotiations, facility planning
Marketing
- Included: Social media posting, email campaign execution, basic content updates
- Not Included: Marketing strategy development, brand creation, complex campaign planning
Sales
- Included: CRM data entry, sales order processing, lead tracking
- Not Included: Sales strategy development, key account management, pricing strategy
Customer Support
- Included: Handling routine inquiries, managing support tickets, basic after-sales service
- Not Included: Customer experience strategy, complex issue resolution, loyalty program design
IT and Digital
- Included: Basic IT support, software updates, user account management
- Not Included: IT infrastructure design, cybersecurity strategy, custom software development
Remember, while these advanced services aren’t part of our core BMaaS product, we may offer them separately. Please inquire for more details on our full range of services.How can I determine if a specific activity is included in my current plan?
If you’re unsure whether a particular business activity is covered:
- Refer to your service agreement for detailed inclusions and exclusions
- Reach out to our customer support team for clarification
- Consult with your dedicated account manager who can provide personalized guidance
Remember, we’re here to support your business growth. While our standard services focus on day-to-day operations, we’re always ready to discuss how we can assist with your evolving business needs.
Are there any hidden charges or additional fees?
No, there are no hidden charges or additional fees beyond what is clearly outlined in our service agreement. Our goal is to provide transparent and predictable pricing so you can budget with confidence.
However, it’s important to note that certain third-party costs or out-of-pocket expenses are not included in our plan charges. These include:
- Software Subscriptions: The cost of necessary third-party software licenses or subscriptions (e.g., accounting software, CRM systems)
- Government Fees: Any government filing fees, registration costs, or similar regulatory expenses
- Other Out-of-Pocket Expenses: Certain expenses like postage for mass mailings, printing costs for marketing materials, or other direct costs incurred on your behalf.
- Travel Expenses: Any extensive travel required beyond the included on-site visits
We always strive to be transparent about these additional costs. We’ll inform you of any such expenses in advance and provide detailed breakdowns in our invoices. Our goal is to help you manage your total cost of operations effectively.
What is the difference between BMaas vs External Services?
Our core BMaaS offering focuses on essential in-house management functions that drive your day-to-day operations and long-term success. This includes strategic planning, performance management, process optimization, team leadership, and operational efficiency.
External services refer to specialized business services that are typically provided by outside professionals or agencies. These include corporate secretarial services, accounting and finance, taxation, immigration and employment services, intellectual property management, and others.
Can I still get these professional services from your company?
Many of these professional services are available through our CAS business unit. For services we don’t directly provide, we can work with your existing providers or recommend trusted partners. This model gives you the flexibility to access comprehensive support when you need it, without paying for services you may not require on an ongoing basis.
Why are they offered separately?
We keep them separate from our core offering for several reasons:
- They often require specialized expertise or certifications
- Many involve direct interaction with regulatory agencies
- They’re typically needed periodically rather than on an ongoing basis
- They often require high customization based on a company’s specific situation
- Including all possible external services would significantly increase the base price of our core offering, making it less accessible for many SMEs.
This approach offers you:
- A cost-effective core management support package
- Flexibility to add specialized services only when needed
- Transparency in pricing and services
- The ability to scale and customize your support as your business grows
What if I already have providers for some external services?
That’s not a problem at all. In fact, our service is designed to complement your existing arrangements. You can benefit from our core management support while maintaining your established relationships for specialized services. This flexibility allows you to create a customized solution that best fits your business needs.
What are your support hours?
Our standard support hours are Monday to Friday, 9:30 AM to 6:30 PM local time. Extended support hours can be arranged for Premium and Enterprise clients upon request.
Do you offer services in multiple languages?
Yes, we have multilingual team members and can provide services in English, Mandarin, and other languages upon request.
Can I request on-site visits beyond the included number?
Yes, additional on-site visits can be arranged at an extra cost. Please discuss this with your Service Delivery Manager.
How do you handle time zone differences with the remote back-office team?
We ensure that our services are delivered seamlessly by:
- Aligning Work Hours: Scheduling our team to match your business hours where possible.
- 24/7 Support Options: For Enterprise clients, we can provide around-the-clock support.
What industries do you specialize in?
We are focused on SMEs and Startups across various industries, including technology, finance, healthcare, retail, and more. Our services are adaptable to the unique needs of different sectors.
What are On-Site Visits?
On-Site Visits are dedicated visits by our team members to your physical location to perform tasks that require a personal presence. These visits complement our remote services by handling activities that cannot be effectively managed online or over the phone, ensuring seamless and comprehensive support for your business operations.
On-site visits are typically conducted by members of our administrative team who specialize in handling physical and in-person tasks.
On-site visits are designed to handle a variety of physical and face-to-face activities, including but not limited to:
- Document Signing: Facilitating the signing of important contracts, agreements, and legal documents.
- Check Handling: Collecting and depositing checks securely on your behalf.
- Document Digitization: Scanning or collecting hard copies of important files for secure digitization.
- Equipment Setup: Setting up or troubleshooting office equipment that requires hands-on intervention.
- Meetings and Consultations: Conducting short, in-person meetings to discuss updates, changes, or specific business needs.
- Administrative Tasks: Handling tasks such as filing, organizing documents, or setting up workspaces.
What is the On-Site Staffing Option?
On-Site Staffing is a premium service where we station dedicated staff members directly at your business premises. These professionals work under our management, seamlessly integrating with your team to provide hands-on support for your operational needs. Unlike our standard on-site visits, on-site staffing offers continuous, in-person assistance tailored to your specific business requirements.
Opting for On-Site Staffing provides all the benefits of our regular BMaaS plans with the added advantage of direct, immediate interaction and integration with your team. This option is ideal for businesses that require frequent on-the-ground support, face-to-face collaboration, and tasks that cannot be efficiently managed remotely. This approach enhances real-time communication and allows for instant adjustments to business operations, leading to improved response times and more personalized service delivery.
How Does On-Site Staffing Differ from Regular On-Site Visits?
While our On-Site Visits are designed for specific, occasional tasks that require a physical presence, On-Site Staffing provides a more integrated and continuous support solution. With On-Site Staffing, a dedicated member of our administrative team is permanently stationed at your office, working alongside your team to manage daily operations and address any immediate needs in real-time. This ensures a higher level of responsiveness and allows for more proactive management of your business processes, enhancing overall efficiency and collaboration within your workspace.
How do you ensure the confidentiality of my business information?
We take data security and confidentiality very seriously:
- Confidentiality Agreements: We sign Non-Disclosure Agreements (NDAs) with all clients as part of our Master Services Agreement.
- Secure Systems: Use of encrypted communication channels and secure data storage solutions.
- Access Controls: We implement strict role-based access controls (RBAC) for team members handling your information.
Are your team members qualified and experienced?
Yes, our team comprises professionals with expertise in their respective fields. They undergo rigorous selection processes and regular training to ensure they deliver the highest quality of service.
How does billing work?
Starter Plan: Free of charge.
Premium Plan: Billed monthly based on your selected FTE level.
Enterprise Plan: Billed monthly as per your custom agreement.
Invoices are issued in advance, typically 7-10 days before the start of each billing cycle. Payment is due in full before the beginning of the new billing cycle (i.e., before the start of the month).
For example:
- If your billing cycle starts on the 1st of each month, you’ll receive an invoice around the 20th-23rd of the previous month.
- Payment for this invoice is due before the 1st of the upcoming month to ensure uninterrupted service.
We appreciate prompt payment to maintain continuous service. If you have any questions about your invoice or need to discuss payment arrangements, please contact our billing department.
What payment methods are available?
We offer the following payment options:
- GIRO (Recommended): Set up GIRO with your Singapore bank for automatic monthly payments.
- Bank Transfer: Make a direct transfer to our DBS account (details provided upon request).
- Credit Card: We accept Visa, MasterCard, and American Express.
- PayNow: Use our UEN for quick, secure payments.
Are there any additional fees?
To maintain transparency, we disclose all fees upfront:
- GIRO and Bank Transfer: No additional fees
- Credit Card: 3% transaction fee
- PayNow: No additional fees for personal accounts; 1% fee for corporate PayNow payments
All fees are subject to 9% GST as per Singapore tax regulations.
How do I set up or change my preferred payment method?
To set up your preferred payment method or update your payment information, please contact our billing department. We’ll assist you in establishing the most convenient payment arrangement for your account.
We appreciate prompt payment to maintain continuous service. If you have any questions about your invoice, payment methods, or need to discuss payment arrangements, please don’t hesitate to reach out to our billing department.
Is there a minimum contract length?
There is no minimum contract length. Just let us know 30 days before the next billing cycle for any changes.
Can I upgrade or downgrade my plan at any time?
Yes, you can upgrade your plan at any time to access more services or increase your FTEs. Downgrades require a 30-day notice.
Get Started
How do I sign up for a plan?
We offer multiple plans to suit different needs. Here’s how you can sign up for each:
- Starter Plan: You can visit our website and click on the “Sign Up” button. Select the Starter Plan and choose your preferred function to get started immediately. Alternatively, to get started on our free Starter plan right away, click here
- Premium Plan: Head to our website and click “Sign Up”. Choose the Premium Plan and follow the prompts to customize your package based on your requirements. Alternatively, you can click here to get stared.
- Enterprise Plan: For our tailored Enterprise solutions, we recommend scheduling a discovery call with our team. This allows us to understand your specific needs and design a custom package. Click on “Schedule a Call” on our Enterprise page to book your consultation. Alternatively, click here to schedule the call.
For all plans, if you need assistance during the sign-up process, our support team is available via live chat on the website or by email at hello@blueboxglobal.com OR call our hotline at +65.6970.6990.
What is the onboarding process like?
Our onboarding process is designed to ensure a smooth transition and quick time-to-value for your business. Here’s what you can expect:
- Welcome and Account Setup
- Receive a welcome email with login credentials
- Access our client portal to complete initial account setup
- Needs Assessment
- Virtual meeting with your dedicated Customer Success Manager
- In-depth discussion of your business goals and requirements
- Identify key performance indicators (KPIs) and success metrics
- Workflow Mapping
- Collaborate on mapping your specific workflows
- Configure approval processes and automation rules
- Set up integration with your existing tools (if applicable)
- Team Onboarding
- Introduction to your Service Delivery team
- Define roles, responsibilities, and points of contact
- Establish communication protocols and preferred channels
- Platform Training
- Comprehensive training sessions for your team
- Hands-on guidance on platform features and best practices
- Access to our knowledge base and video tutorials
- Service Level Agreement (SLA) Review
- Walk through our service level agreement
- Clarify performance metrics, response times, and escalation procedures
- Address any questions or concerns
- Kick-Off and Go-Live
- Final kick-off meeting to ensure all elements are in place
- Confirm readiness and address any last-minute queries
- Official start of service delivery
- 30-Day Check-In
- Scheduled follow-up to review initial performance
- Gather feedback and make any necessary adjustments
- Plan for ongoing optimization and scaling
Throughout the process, you’ll have access to our support team and a rich library of resources to ensure your success. Our goal is to have you fully onboarded and seeing value within two weeks of signing up.
How quickly can services start after signing up?
Starter and Premium Plans: Typically we can turn on the service within 3-5 business days after signing the agreement.
Enterprise Plan: Timeframe is agreed upon during the consultation phase, depending on customization requirements.
Can I customize the services I receive?
Yes, all our plans offer varying degree of customization:
- Starter Plan: Choose one function that best suits your immediate needs.
- Premium Plan: Access all functions and allocate your FTE hours as needed across different services.
- Enterprise Plan: Fully customizable services and teams to match your specific requirements.
How do I know which plan is right for my business?
Consider factors such as:
- Scope of Services Needed: Do you need support in one area or multiple areas?
- Volume of Work: How many hours of support do you require daily?
- Growth Plans: Are you expecting to scale your operations soon?
Our team can assist you in assessing your needs and recommending the most suitable plan. Please contact us for a consultation.
Is the Starter Plan really free? Are there any hidden costs?
Yes, our Starter Plan is genuinely free, with no hidden costs or surprises. Here’s what you need to know:
- 100% Free: The Starter Plan is completely free of charge. We don’t require a credit card to sign up, and there are no fees associated with using the plan.
- No Time Limit: This is not a trial or a limited-time offer. You can use the Starter Plan for as long as you need, without any pressure to upgrade.
- Transparent Offering: The plan includes up to 30 minutes of service per day for one business function of your choice, along with email and chat support. These services are provided at no cost to you.
- No Automatic Upgrades: We will never automatically upgrade you to a paid plan. Any decision to upgrade will be entirely your choice.
- Clear Boundaries: While the Starter Plan is comprehensive within its scope, it does have limitations. We’re upfront about what’s included and what’s not to avoid any misunderstandings.
- Upgrade Options: If you find you need more services, we offer paid plans with additional features and support. However, these are completely optional, and we’ll never pressure you to upgrade.
- No Hidden Obligations: There are no long-term commitments or obligations associated with using the free plan. You’re free to discontinue the service at any time without any penalties.
We offer this free plan because we believe in the value of our services and want to give businesses, especially startups and small enterprises, the opportunity to experience professional support without financial risk. It’s our way of building trust and demonstrating our commitment to your success.
How does the free Starter Plan work?
The Starter Plan allows you to choose one (1) function from our range of services. You’ll receive up to 30 minutes of service per day for that function, along with support via email and chat. This is a great risk-free way to get started and experience our service.
Why do you offer a free plan?
We offer a free Starter Plan for several reasons:
- Try before you buy: We want to give potential clients the opportunity to experience our service firsthand, without any financial risk. By offering a free plan, you can see the quality of our work and how we can support your business before committing to a paid plan.
- Flexibility for small businesses: We understand that many small businesses and startups have limited resources. The free plan allows these businesses to access professional support for a critical function, helping them streamline operations and focus on growth.
- Building trust and long-term relationships: Our goal is to build long-lasting relationships with our clients. By providing value through our free plan, we aim to establish trust and demonstrate our commitment to your success. As your business grows and your needs evolve, we’ll be there to support you every step of the way.
- Demonstrating our expertise: The free plan allows us to showcase our skills and expertise in a specific business function. By delivering high-quality service and support, we can demonstrate the value we bring to your organization, even on a limited scale.
We believe that our free Starter Plan is a win-win for both our clients and our company. It gives you the opportunity to experience our service risk-free, while allowing us to build strong, lasting relationships with businesses like yours. Our ultimate goal is to help you succeed, and the free plan is just the first step in that journey.
Is the free Starter Plan only available for a limited time?
No, our Starter Plan is not a temporary offer or a limited-time trial. It’s a forever-free plan that you can use for as long as you need. We believe in providing ongoing value to small businesses and startups, allowing you to experience the benefits of our services without time pressure.Key points about our forever-free Starter Plan:
- No time limit: Use the plan indefinitely without worrying about an expiration date.
- Always free: There are no hidden charges or automatic upgrades to paid plans.
- Flexible transition: When your business needs grow, you can easily upgrade to our paid plans at any time.
- No credit card required: Sign up without providing payment information.
We offer this plan because we’re committed to supporting businesses at all stages of growth. It’s our way of building long-term relationships and demonstrating the value of our services. Whether you’re just starting out or looking to streamline a specific business function, our Starter Plan is here to help you succeed, now and in the future.
Inclusions
What’s Included?
Our BMaaS product covers routine, day-to-day operational tasks across various business functions. We handle the execution of regular activities that keep your business running smoothly.
This typically includes:
- Finance and Accounting Operations: Billing and collections, accounts receivable and payable management, payroll administration, expense management, and financial reporting.
- Governance and Compliance Support: Routine compliance monitoring, board meeting support, and preparation of non-complex resolutions.
- Human Resource Management: Recruitment, employee onboarding and offboarding, leave and attendance tracking, benefits administration, and HR policy management.
- Operations Management: Vendor and supplier management, procurement and logistics, inventory management, and contract administration.
- Business Process Management: Workflow design, process monitoring, and project management assistance.
- IT and Digital Management: Basic IT support, software and license management, and data security management.
- Marketing Support: Social media management, email campaign management, and content creation.
- Sales and Customer Service: CRM administration, sales support, and customer service.
What’s Not Included?
High-level strategic planning, advisory services, or complex specialized tasks are not part of this product. These typically require expert knowledge or decision-making authority such as:
- Strategic and Advisory Services: Business strategy development, market research, financial advisory services, and executive leadership roles.
- Legal and Compliance Services: Legal advice and representation, regulatory compliance advisory, intellectual property services, and data protection officer services.
- Taxation and Audit Services: Tax advisory and planning, tax representation, audit and assurance, and financial auditing.
- Specialized Financial Services: Financial modeling and valuation, treasury management, and investment and financial planning.
- Corporate Secretarial Services: Incorporation of legal entities, provision of company secretary services, and complex corporate changes.
- High-Level Decision-Making and Governance: Board membership, strategic partnerships, and dispute resolution.
If you need support with any of these complex business activities, contact your account manager to discuss your specific needs. In some cases, we may be able to offer additional support as a separate engagement
Why are these activities excluded from standard services?
Services are excluded based on the following principles:
- Professional Expertise Required: Many excluded services require specialized knowledge, professional qualifications, or licenses (e.g., legal counsel, certified public accountants).
- Strategic Importance: Tasks involving strategic decision-making or high-level advisory services are integral to your company’s direction and should be managed internally or with specialized consultants.
- Regulatory Compliance: Certain activities involve complex regulatory requirements and are best handled by professionals who specialize in those areas to ensure full compliance.
- Conflict of Interest: Providing certain services could create conflicts of interest or compromise our ability to deliver unbiased operational support.
Can you give me illustrative examples of inclusions and exclusions by function?
Let’s break this down by function:
Finance and Accounting
- Included: Processing invoices, managing payroll, tracking expenses
- Not Included: Financial strategy, tax preparation, audit services
Governance and Compliance
- Included: Routine compliance checks, preparing basic documentation
- Not Included: Legal advice, complex regulatory filings, acting as company secretary
Human Resources
- Included: Posting job ads, onboarding support, leave management
- Not Included: HR strategy development, executive recruitment, labor negotiations
Operations Management
- Included: Vendor relationship management, inventory tracking, office administration
- Not Included: Supply chain strategy, complex contract negotiations, facility planning
Marketing
- Included: Social media posting, email campaign execution, basic content updates
- Not Included: Marketing strategy development, brand creation, complex campaign planning
Sales
- Included: CRM data entry, sales order processing, lead tracking
- Not Included: Sales strategy development, key account management, pricing strategy
Customer Support
- Included: Handling routine inquiries, managing support tickets, basic after-sales service
- Not Included: Customer experience strategy, complex issue resolution, loyalty program design
IT and Digital
- Included: Basic IT support, software updates, user account management
- Not Included: IT infrastructure design, cybersecurity strategy, custom software development
Remember, while these advanced services aren’t part of our core BMaaS product, we may offer them separately. Please inquire for more details on our full range of services.How can I determine if a specific activity is included in my current plan?
If you’re unsure whether a particular business activity is covered:
- Refer to your service agreement for detailed inclusions and exclusions
- Reach out to our customer support team for clarification
- Consult with your dedicated account manager who can provide personalized guidance
Remember, we’re here to support your business growth. While our standard services focus on day-to-day operations, we’re always ready to discuss how we can assist with your evolving business needs.
Are there any hidden charges or additional fees?
No, there are no hidden charges or additional fees beyond what is clearly outlined in our service agreement. Our goal is to provide transparent and predictable pricing so you can budget with confidence.
However, it’s important to note that certain third-party costs or out-of-pocket expenses are not included in our plan charges. These include:
- Software Subscriptions: The cost of necessary third-party software licenses or subscriptions (e.g., accounting software, CRM systems)
- Government Fees: Any government filing fees, registration costs, or similar regulatory expenses
- Other Out-of-Pocket Expenses: Certain expenses like postage for mass mailings, printing costs for marketing materials, or other direct costs incurred on your behalf.
- Travel Expenses: Any extensive travel required beyond the included on-site visits
We always strive to be transparent about these additional costs. We’ll inform you of any such expenses in advance and provide detailed breakdowns in our invoices. Our goal is to help you manage your total cost of operations effectively.
What is the difference between BMaas vs External Services?
Our core BMaaS offering focuses on essential in-house management functions that drive your day-to-day operations and long-term success. This includes strategic planning, performance management, process optimization, team leadership, and operational efficiency.
External services refer to specialized business services that are typically provided by outside professionals or agencies. These include corporate secretarial services, accounting and finance, taxation, immigration and employment services, intellectual property management, and others.
Can I still get these professional services from your company?
Many of these professional services are available through our CAS business unit. For services we don’t directly provide, we can work with your existing providers or recommend trusted partners. This model gives you the flexibility to access comprehensive support when you need it, without paying for services you may not require on an ongoing basis.
Why are they offered separately?
We keep them separate from our core offering for several reasons:
- They often require specialized expertise or certifications
- Many involve direct interaction with regulatory agencies
- They’re typically needed periodically rather than on an ongoing basis
- They often require high customization based on a company’s specific situation
- Including all possible external services would significantly increase the base price of our core offering, making it less accessible for many SMEs.
This approach offers you:
- A cost-effective core management support package
- Flexibility to add specialized services only when needed
- Transparency in pricing and services
- The ability to scale and customize your support as your business grows
What if I already have providers for some external services?
That’s not a problem at all. In fact, our service is designed to complement your existing arrangements. You can benefit from our core management support while maintaining your established relationships for specialized services. This flexibility allows you to create a customized solution that best fits your business needs.
Support
What are your support hours?
Our standard support hours are Monday to Friday, 9:30 AM to 6:30 PM local time. Extended support hours can be arranged for Premium and Enterprise clients upon request.
Do you offer services in multiple languages?
Yes, we have multilingual team members and can provide services in English, Mandarin, and other languages upon request.
Can I request on-site visits beyond the included number?
Yes, additional on-site visits can be arranged at an extra cost. Please discuss this with your Service Delivery Manager.
How do you handle time zone differences with the remote back-office team?
We ensure that our services are delivered seamlessly by:
- Aligning Work Hours: Scheduling our team to match your business hours where possible.
- 24/7 Support Options: For Enterprise clients, we can provide around-the-clock support.
What industries do you specialize in?
We are focused on SMEs and Startups across various industries, including technology, finance, healthcare, retail, and more. Our services are adaptable to the unique needs of different sectors.
What are On-Site Visits?
On-Site Visits are dedicated visits by our team members to your physical location to perform tasks that require a personal presence. These visits complement our remote services by handling activities that cannot be effectively managed online or over the phone, ensuring seamless and comprehensive support for your business operations.
On-site visits are typically conducted by members of our administrative team who specialize in handling physical and in-person tasks.
On-site visits are designed to handle a variety of physical and face-to-face activities, including but not limited to:
- Document Signing: Facilitating the signing of important contracts, agreements, and legal documents.
- Check Handling: Collecting and depositing checks securely on your behalf.
- Document Digitization: Scanning or collecting hard copies of important files for secure digitization.
- Equipment Setup: Setting up or troubleshooting office equipment that requires hands-on intervention.
- Meetings and Consultations: Conducting short, in-person meetings to discuss updates, changes, or specific business needs.
- Administrative Tasks: Handling tasks such as filing, organizing documents, or setting up workspaces.
What is the On-Site Staffing Option?
On-Site Staffing is a premium service where we station dedicated staff members directly at your business premises. These professionals work under our management, seamlessly integrating with your team to provide hands-on support for your operational needs. Unlike our standard on-site visits, on-site staffing offers continuous, in-person assistance tailored to your specific business requirements.
Opting for On-Site Staffing provides all the benefits of our regular BMaaS plans with the added advantage of direct, immediate interaction and integration with your team. This option is ideal for businesses that require frequent on-the-ground support, face-to-face collaboration, and tasks that cannot be efficiently managed remotely. This approach enhances real-time communication and allows for instant adjustments to business operations, leading to improved response times and more personalized service delivery.
How Does On-Site Staffing Differ from Regular On-Site Visits?
While our On-Site Visits are designed for specific, occasional tasks that require a physical presence, On-Site Staffing provides a more integrated and continuous support solution. With On-Site Staffing, a dedicated member of our administrative team is permanently stationed at your office, working alongside your team to manage daily operations and address any immediate needs in real-time. This ensures a higher level of responsiveness and allows for more proactive management of your business processes, enhancing overall efficiency and collaboration within your workspace.
How do you ensure the confidentiality of my business information?
We take data security and confidentiality very seriously:
- Confidentiality Agreements: We sign Non-Disclosure Agreements (NDAs) with all clients as part of our Master Services Agreement.
- Secure Systems: Use of encrypted communication channels and secure data storage solutions.
- Access Controls: We implement strict role-based access controls (RBAC) for team members handling your information.
Are your team members qualified and experienced?
Yes, our team comprises professionals with expertise in their respective fields. They undergo rigorous selection processes and regular training to ensure they deliver the highest quality of service.
Billing
How does billing work?
Starter Plan: Free of charge.
Premium Plan: Billed monthly based on your selected FTE level.
Enterprise Plan: Billed monthly as per your custom agreement.
Invoices are issued in advance, typically 7-10 days before the start of each billing cycle. Payment is due in full before the beginning of the new billing cycle (i.e., before the start of the month).
For example:
- If your billing cycle starts on the 1st of each month, you’ll receive an invoice around the 20th-23rd of the previous month.
- Payment for this invoice is due before the 1st of the upcoming month to ensure uninterrupted service.
We appreciate prompt payment to maintain continuous service. If you have any questions about your invoice or need to discuss payment arrangements, please contact our billing department.
What payment methods are available?
We offer the following payment options:
- GIRO (Recommended): Set up GIRO with your Singapore bank for automatic monthly payments.
- Bank Transfer: Make a direct transfer to our DBS account (details provided upon request).
- Credit Card: We accept Visa, MasterCard, and American Express.
- PayNow: Use our UEN for quick, secure payments.
Are there any additional fees?
To maintain transparency, we disclose all fees upfront:
- GIRO and Bank Transfer: No additional fees
- Credit Card: 3% transaction fee
- PayNow: No additional fees for personal accounts; 1% fee for corporate PayNow payments
All fees are subject to 9% GST as per Singapore tax regulations.
How do I set up or change my preferred payment method?
To set up your preferred payment method or update your payment information, please contact our billing department. We’ll assist you in establishing the most convenient payment arrangement for your account.
We appreciate prompt payment to maintain continuous service. If you have any questions about your invoice, payment methods, or need to discuss payment arrangements, please don’t hesitate to reach out to our billing department.
Is there a minimum contract length?
There is no minimum contract length. Just let us know 30 days before the next billing cycle for any changes.
Can I upgrade or downgrade my plan at any time?
Yes, you can upgrade your plan at any time to access more services or increase your FTEs. Downgrades require a 30-day notice.